Frequently Asked Questions
Everything you need to know about your ANNKE security solutions.
How long does shipping take for my security system?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually ranging from 7-15 business days.
What is your return policy for ANNKE products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do ANNKE cameras come with a warranty?
Yes, all ANNKE products are covered by a 2-year limited warranty that protects against manufacturing defects and hardware failures under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options such as Klarna for flexible financing.
Can I access my camera feed remotely?
Absolutely. By using the ANNKE Vision app, you can view live streams and playback recorded footage from your smartphone or tablet anywhere with an internet connection.
Is technical support available if I have trouble with installation?
Yes, we provide free lifetime technical support. You can reach our specialists via email, live chat, or our comprehensive online help center.