Returns & Exchanges

At ANNKE, we stand behind the quality of our security solutions and offer a 30-day money-back guarantee to ensure your total satisfaction. If you are not completely happy with your purchase, you can return your items for a full refund or exchange within the specified period.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or log into your ANNKE account to submit a Return Merchandise Authorization (RMA) request with your order details.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, including all cameras, cables, mounting hardware, and manuals to ensure a valid return.

• 3.
  Ship the Product

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, we will process your refund or ship your replacement unit within 5-7 business days.